Homework 6 focuses on identifying Key Process Input Variables (KPIV’s), Key Process Output Variables (KPOV’s), and describing the path you would take to evaluate the KPIV to KPOV relationship.
Use the process that you described in Homework 5 and describe and support your answers to the below items.
Paper should have a minimum of 2 pages of discussion (charts should be in addition to) single space, 12pt times new roman font and include the following components
1. Overview: As a refresher provide the name of the process that you selected from HW 5. Provide a brief description of how the 3-7 step process flows. You can describe the process in text or a flow diagram such as a swim lane or Value Stream Map. NOTE: You are not required to provide processing time nor wait time. (this is the current process, you have not made any improvements)
2. Response / Discussion:
Question A – Provide and Describe at least two KPIVs:
List KPIV 1: Provide pertinent background and rationale as to how you determined this variable. Also, describe how you would measure and record data for this variable. There should be enough detail here so that an individual like an employee or technician can take your description and perform this KPIV measurement(s).
List KPIV 2: Similar to KPIV 1 above, provide pertinent background and rationale as to how you determined this variable. Also, describe how you would measure and record data for this variable. There should be enough detail here so that an individual like an employee or technician can take your description and perform this KPIV measurement(s).
List KPIV 3 and others as appropriate: Provide the same response per the criteria listed for the other KPIV’s.
Question B – Describe at least one KPOV: From your perspective as the customer of the process, list at least one KPOV. Describe why this KPOV is important to you. Also, describe how you would measure and record data for this variable. There should be enough detail here so that an individual like an employee or technician can take your description and perform the KPIV measurement.
Question C – Provide the KPIV to KPOV Linkage: Illustrate the linkage to the variables. One method of doing this is through a Critical to Quality (CTQ) tree. Also, though you’re not required to have raw/detailed data, is there a single KPIV that you believe to have the highest influence on your KPOV? Briefly describe why or why not.
3. Summary: Provide any insights you’ve discovered while researching and completing the above exercise. Share a work-related business example where this systematic approach could be used. Also, describe the foreseeable benefits that a process owner could garner from such a review.
NOTE: Work related business example implies a process used at your existing or a past place of employment that are used to fulfill a service or product produced by the company.