What actions could have taken by the characters to move the situation to a problem-solving climate?
In Chapter 3, p. 77, the authors describe 4 types of goals in their use of the acronym TRIP. How did the goals differ with the participants in this meeting?
How did emotion overwhelm constructive thinking about the problem before them? What propelled this emotion?
What would you have done to make the meeting more productive?
Use appropriate concepts or terms from the class in your response.
