Business situation
[Identify the problems that your customer is facing and their goals and objectives. List the strategic business or competitive reasons that caused the customer to reevaluate its current situation. Be as specific as possible, citing examples when appropriate and including supporting customer quotes.
Example: As a result of the recovery of the market, Wingtip Toys wants to procure software for improved tracking of inventory and purchasing.]
Technical situation
[Provide a detailed evaluation of the customer’s current technical situation. Identify what the customer uncovered during the evaluation of its systems, the technical challenges the customer is facing, and how the customer believes it can meet the challenges.
Example: Wingtip Toys’ current environment runs on older computers that are no longer capable of handling the bandwidth necessary for servicing Wingtip Toys’ worldwide customer base. Additionally, Wingtip Toys would like to allow customers to automate their orders and also would like to eliminate telephone and paper orders.]
Problem or Opportunity
[Create SWOT or Fishbone diagram]
A popular technique for investigating causes and effects is called a fishbone diagram, or Ishikawa diagram.
]
Project Scope and Constraints
[In this section, include descriptions of each of the following as they pertain to your system:
Project scope
Project creep
Constraints
Present versus future
Internal versus external]
Perform Fact-Finding
[Document how you conducted fact finding and how you diagrammed current processes.]
Fact-Finding
Fact-finding involves various techniques
Depending on what information is needed to investigate the systems request, fact-finding might consume several hours, days, or weeks
Analyze Organization Charts
Obtain organization charts to understand how the department functions and identify individuals you might want to interview
Conduct interviews
Review documentation
Observe operations
Conduct a user survey]
Current Processes
Requirements
List of Requirements
[Define system requirements, and list the general categories into which system requirements fall. Consider examples of systems requirements in the outputs category, the inputs category, the processes category, the performance category, and the controls category.
Example:
Process
System must handle registration for regular students and children in after-care.
Must track the payment method and status of students including calculation of payments and amount due.]
