Description
Answer the following questions in full detail:
What are the connection between quality assurance, manufacturing, and management practices in Six Sigma?
How is this displayed in companies?
How have price and variety competition changed McDonald’s basic formula for success?
A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into eight different categories. Every instance of a complaint adds to the count in its category. Which six-sigma analytical tool would be most helpful to management here?