Describe one way the company uses social media to build and manage customer relationships.

Overview

Identify the business you are using for the report.

Briefly describe the healthcare business.

The Marketing Mix

Product

Describe the products (goods and/or services) this company offers.

Price

Briefly describe the company’s pricing strategies. For example, is the pricing strategy: cost + normal profit, one that matches competitors, what consumers can afford, what the government allows, other?

Place (distribution)

Explain how and where this company sells its products.

Promotion

What is the main brand (or brands)?

Briefly describe how this company advertises.

Social Media Marketing

Identify and describe how the company uses social networks.

Example: Facebook, Twitter, YouTube.

Customer Relationship Management (CRM)

Describe one way the company uses social media to build and manage customer relationships.

Conclusion

Provide your opinion of this company’s marketing strategies.

If you were the marketing manager, describe one change you would make to improve the marketing strategy.