Explain how service organizations can improve based on our findings

Description

This paper is for my guest services class, which I am taking for my hospitality management major. It is a group project research paper but you are only required to write 2 pages. Please answer the following 3 questions: 1.how service organizations can improve based on our findings 2. how this can enhance managers understandings 3.concerns or limitations of our approach. Add references to support your answers. Below I will attach pictures of the paper that has been completed so you can use it to help you follow along the questions and make sure it flows