You have a new colleague and you want to save her contact information on your Outlook so that it’s easy for you to find her on the list when you send emails. What is the best way to create a new contact in Outlook?
A) On the Home tab, go to Quick Steps group > Select Add New > Select Contact > Enter the information such as Name, Email Address and Contact Number > Click Save and Close.
B) On the View tab, click New Items > Select More Items on the drop-down > Select Add New Contact > Enter the information such as Name, Email Address and Contact Number > Click Save and Close.
C) Go to People app on the Navigation pane > On the Home tab, Select New Contact > Enter the information such as Name, Email Address and Contact Number > Click Save and Close.
D) On the File tab, click on Options > Click on Advanced > Select People > Click New Contact > Enter the information such as Name, Email Address and Contact Number > Click Save and Close.
E) On the File tab > Click New > Click Task > Click Contact > Select Add / New > Enter the information such as Name, Email Address and Contact Number > Click Save and Close.
Question 2
One of the special tools that we have especially when we are taking down pointers at a meeting is Notepad, OneNote or even Notes in Outlook. What is the best way to create a note in Outlook?
A) On the Message Navigation Pane, Select Properties > Select Notes on the drop-down > Click Add New Note.
B) On the Navigation pane, select Notes > On the View tab, click Add New.
C) On the File tab, Click Options > Click Properties > Select Notes on the drop-down > Click Add > Select New Note.
D) On the Navigation Pane, Select Notes > On the Home tab, click New Note.
E) On the Home tab, click New Items > Select Notes on the drop-down > Click Add Note.
Question 3
You want to organize your messages in Outlook by creating a new folder for easy reference. Which of the options listed below is the best way to do so?
A
On the Folder tab, Click New Items > Select Folder on the drop-down > A window will open > Enter desired folder name > On the Folder Contains dropdown, it has Mail and Post items in default > Select where to place the folder > Click Save.
B
On the Folder tab, Click Mail > Select New Folder > A window will open > Enter desired folder name > On the Folder Contains dropdown, it has Mail and Post items in default > Select where to place the folder > Click Save.
C
On the Folder tab, Click Mail > Select Add New > Select Folder on the drop-down > A window will open > Enter desired folder name > On the Folder Contains dropdown, it has Mail and Post items in default > Select where to place the folder > Click OK.
D
On the Folder tab, Click Add New > Select Mail > Select Folder on the drop-down > A window will open > Enter desired folder name > On the Folder Contains dropdown, it has Mail and Post items in default > Select where to place the folder > Click Save.
E
On the Folder tab, Click New Folder > A window will open > Enter desired folder name > On the Folder Contains drop-down, it has Mail and Post items in default > Select where to place the folder > Click OK.
Question 4
Sara has imported her Outlook contacts from a CSV file and she wants to change the view of her contacts to business card view. How will she do that?
A
Go to File tab > Select Options > Select Advanced > Select Contacts > Click View Settings on the drop-down > A new window will open > Select Business Card View on the Change View drop-down
B
Go to View tab > Select Contact > Select View Settings > On the View tab, select Business Card view on the Change View drop-down > Click Apply
C
On the Home tab, click Create New under quick steps group > Select Change View under Contacts settings > Select Business Card on the Change View drop-down
D
Go to People app in the Navigation Pane > On the View tab, select Business Card view on the Change View drop-down
E
On the File tab, click Options > On the General tab, click Settings > Select Contact > Select Change View > Select Business Card view on the Change View drop-down
Question 5
As an organized person, you tend to update your tasks in Outlook on a daily basis to know your accomplishments within the day. How do you complete a task in Outlook?
A
On the File tab, select Options > Select Advanced > Select Advance View > Select Task > Click Mark All > Click Apply > All tasks will be displayed > Click on the task that you want to complete > Click Mark Complete on the Manage Task group
B
On the Navigation Pane, select Task > All tasks will be displayed > Click on the task that you want to complete > Click Mark Complete on the Manage Task group
C
On the Home tab, select New Items > Select Task on the drop-down > All tasks will be displayed > Right click on the task that you want to complete > Click Mark Complete
D
On the Quick Steps group, select View Task > All tasks will be displayed > Click on the task that you want to complete > Click Mark Complete on the Manage Task group
E
On the Folder tab, select New Folder view > Select New Folder > Select Task on the category list > Click View All > All tasks will be displayed > Click on the task that you want to complete > Click Mark Complete on the Manage Task group
Question 6
Johnson is planning to go on vacation for 3 days and for that he needs to set an automatic reply to his received messages to inform the sender that he is out of office and unable to reply in a timely manner. Which of the following choices is the best way to set auto replies?
A
On the File tab, click Automatic Replies under Info tab > Click Send Automatic Replies > Enter the message that you want senders to receive when you are out of office during those times > The auto reply was set in default Inside the Organization but the system will also ask you if you have the same message if the sender is Outside your Organization > Click Save
B
On the Home tab, click New Items > Select Mail on the drop-down > Select Automatic Replies > Click Send Automatic Replies > Enter the message that you want senders to receive when you are out of office during those times > The auto reply was set in default Inside the Organization but the system will also ask you if you have the same message if the sender is Outside your Organization > Click Save
C
On the File tab, click Options > Select Advanced > Click Mail > Select Automatic Replies on the drop-down > Click Send Automatic Replies > Enter the message that you want senders to receive when you are out of office during those times > The auto reply was set in default Inside the Organization but the system will also ask you if you have the same message if the sender is Outside your Organization > Click OK to save your settings
D
On the File tab, click Automatic Replies under Info tab > Click Send Automatic Replies > Enter the message that you want senders to receive when you are out of office during those times > The auto reply was set in default Inside the Organization but the system will also ask you if you have the same message if the sender is Outside your Organization > Click OK to save your settings
E
On the Home tab, click Mail > Click Properties > Click Add Item > Select Mail on the drop-down > Select Automatic Replies > Click Send Automatic Replies > Enter the message that you want senders to receive when you are out of office during those times > The auto reply was set in default Inside the Organization but the system will also ask you if you have the same message if the sender is Outside your Organization > Click Save
Question 7
You organize and manage your Outlook data files by creating new folders for each client so that it is easier to locate items related to that client. When new messages arrive how can you move them to the specified folders?
A
Click on the message you want to move > On the Folder tab, select Move under Actions group, select the file destination folder on the drop-down list > Click OK > It should automatically be moved or transferred to that folder
B
Click on the message you want to move > On the Home tab, click New Items > Click Mail > select Move on the drop-down list > select the file destination folder on the drop-down list > It should automatically be moved or transferred to that folder
C
Click on the message you want to move > On the Home tab, under Move group, select the file destination folder on the drop-down list > It should automatically be moved or transferred to that folder
D
Click on the message you want to move > On the View tab, under Actions group, select Move Item on the drop-down > select the file destination folder on the drop-down list > Click OK > It should automatically be moved or transferred to that folder
E
Click on the message you want to move > On the Home tab, under New Items group, Select Move Item > Select the file destination folder on the drop-down list > It should automatically be moved or transferred to that folder
Question 8
Mails in the Deleted or Trash folder in Outlook consume a largeamount of space and should be emptied to avoid receiving a messagesaying the mailbox is full. How do you do it manually?
A
Go to your folder list in Outlook, hover your mouse on the Deleted Items (in someversions it’s Trash) > Double click on the folder and Choose Delete All on theActions group > A dialog box will open, informing you that all the items on thatfolder will be permanently deleted and if you want to continue > Select OK
B
On the Folder tab, select Actions > Select Folder List > Select Deleted Items (insome versions it’s Trash) on the drop-down > Select Delete All > A dialog box willopen, informing you that all the items on that folder will be permanently deletedand if you want to continue > Select OK
C
On the Home tab, select New Items > Select More Items > Select Delete Items >Select Folder List > Select Deleted Items (in some versions it’s Trash) > Click EmptyFolder button > A dialog box will open, informing you that all the items on thatfolder will be permanently deleted and if you want to continue > Select Yes
D
Go to your folder list in Outlook, select Deleted Items (in some versions it’s Trash)> Right click on the folder and Choose Empty Folder > A dialog box will open,informing you that all the items on that folder will be permanently deleted and ifyou want to continue > Select Yes
E
Go to your folder list in Outlook > On the Folder tab, select Delete All button >Locate the folder you want to empty or delete all items > Select Deleted Items(from some versions it’s Trash) folder > Select Empty Folder button > A dialog boxwill open, informing you that all the items on that folder will be permanentlydeleted and if you want to continue > Select OK
Question 9
It is by default that our emails are arranged by Date Received and newest on top. How can you arrange your emails by grouping them by “Subject”. How will you do the sorting task? (Select all that apply below)
A
On the View tab, under Arrangement Group, click on Subject > your emails should be arranged alphabetically by subject
B
On upper right corner of your reading pane, you should be seeing Message Properties > Select Sort by > Select Subject > your emails should be arranged alphabetically by subject
C
On the Home tab, click on New Items > Select More Items > Select Sort on the drop-down > Select Subject on the Options > Your emails should be arranged alphabetically by subject
D
On the Folder tab, click Sort Items under Mail group > Select Sort Items by > Select Subject on the drop-down > Your emails should be arranged alphabetically by subject
E
On upper right corner of your message navigation pane, you should be seeing Arrange by ˅ > Click on the drop-down arrow > Select Subject > your emails should be arranged alphabetically by subject
Question 10
Your supervisor has asked you to set an appointment with Krista, the managing director of the Finance Team on Friday, May 22, 2020 10:00 AM EST. Which of the following statements are correct in creating and deleting appointment? (Select all that apply below)
A
Create – On the File tab, Click Options > Select Advanced > Click Add/New > Select Appointment on the drop-down > Enter the information needed such as Subject, Location, Start & End Time and Body (agenda, if any) > You have the option to Invite Attendee or you can just keep it on your calendar as a reminder.
B
Create – On the Home tab, Click New Items > Select Appointment on the drop-down > Enter the information needed such as Subject, Location, Start & End Time and Body (agenda, if any) > You have the option to Invite Attendee or you can just keep it on your calendar as a reminder.
C
Delete – On the Task Pane, select Add/Delete button > Select Appointment that you want to delete > Right click then click Delete > The appointment is deleted right away
D
Delete – Click on the Calendar App on the Navigation Pane > Select the appointment that you want to delete > Right click then click Delete > The appointment is deleted right away
E
Delete – On the View tab > Click on View Calendar > Select the appointment that you want to delete > Click Delete button > The appointment is deleted right away