The aim of this task is to enable students to develop skills in planning to lead the enhancement of consumer experiences. The leadership skills that underpin leading projects to improve consumer experiences are highly sought after in industry leading workplaces. Project management skills to improve outcomes and consumer experiences are an industry standard in contemporary workplaces globally.This assignment addresses Course Learning Outcome 3.
• Apply principles of transformative leadership within a project management context to facilitate evidence-based consumer centred care.
Task Description:
You applied for a position to lead a project to enhance the consumer experience and you have secured an interview. This assessment requires you to develop a presentation for your interview. You have been told your interview panel is made up of managers from the organisation as well as a community member that has minimal knowledge of the organisation. The instructions for your presentation are to prepare a 10 minute PowerPoint presentation with voiceover and notes in which you:
1. outline your proposed plan to implement the changes needed to current organisational structures and processes that would focus on improving the consumer experience,
2. identify and discuss the leadership skills and attributes you would bring to the position, and
3. identify the professional development support that you would require in order to be able to implement your planned changes.
