How can practicing the Golden Rule lead to service breakdowns? Give one specific example of how a service breakdown could occur in one of the various diverse customer groups.

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The Golden Rule “treat others the way you would like to be treated” is a common saying in our society. However, this sentiment can lead to service breakdowns. How can practicing the Golden Rule lead to service breakdowns? Give one specific example of how a service breakdown could occur in one of the various diverse customer groups.
Cite at least 2 related sources ( online websites not journal), consistent with APA guidelines.