Health Literacy
STATEMENT:
Health literacy is defined by the U.S. Department of Health and Human Services as “the degree to which individuals have the capacity to obtain, process, and understand basic health information needed to make appropriate health decisions and services needed to prevent or treat illness”.
Discuss in essay format how you as a health administrator would train your staff to ensure that they can help patients of all health literacy levels use patient portals to obtain and understand basic information needed to make decisions about their care?