How frontline employees cope with stressful situations
Include an introduction, a main body and a conclusion
•introduce the topic by showing its relevance
•explain or/and define key concepts
•support your arguments with evidence from the literature
•ensure your arguments are logically presented and sufficiently developed
•clearly state your conclusions to tie things up but also leave the reader reflect
•have paragraphs not shorter than 8 lines and not longer than 20 lines (if possible)
•include a list of references of the work cited in your text (use APA style)
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