What are the reasons of public administrations to digitally transformation public service delivery?

Topic: Why is Germany falling behind in digital transformation?

 

1. What are the reasons of public administrations to digitally transformation public service delivery?
2. What are public administrations digitally transforming?
3. How are public administrations digitally transforming their public service delivery?
4. To what end are administrations transforming?

REQUIRED MATERIAL:

Digital transformation going local: implementation, impacts and constraints from a German perspective BY Sabine Kuhlmann & Moritz Heuberger