Discussion Question:
Perhaps one of the greatest opportunities COVID-19 has given us as Hospitality professionals is the ability to pause. When hotels and restaurants are at their busiest, strategic thinkers such as Food Service Managers get bogged down in making hundreds of tactical decisions every day.
Subsequently, there is no greater opportunity than “down time” to get back to the strategic elements of the various disciplines to ensure your systems and processes are calibrated in preparation for the inevitable future uptick.
What do you think the service industry should be preparing for in a post pandemic world.