What are the potential benefits and limitations of using ChatGPT for content creation and customer service in a retail e-commerce setting?

How can ChatGPT be utilized to improve content creation and customer service for a retail e-commerce company?

Background:

The retail e-commerce company is facing challenges with creating unique and engaging content for their website and social media platforms, as well as managing customer inquiries and support requests.

They are interested in exploring the potential of using an AI language model like ChatGPT to address these issues and improve their online presence. Sample report From Professor

Research question:

How can ChatGPT be used to generate unique and engaging content for the e-commerce company’s website and social media platforms?

How can ChatGPT be used to improve customer service by creating a chatbot to handle customer inquiries and support requests?

What are the potential benefits and limitations of using ChatGPT for content creation and customer service in a retail e-commerce setting?

How can the e-commerce company measure the effectiveness of using ChatGPT for content creation and customer service?