How might someone with a different perspective come to a decision about this scenario?

Use this scenario: A customer leaves an unfair, negative review on an online site about services/products provided by your business.

Include the following in the presentation:

Describe the interaction/situation/problem. What inferences did you have to make, or what conclusions did you have to draw about the scenario?

Explain the issues you identified in the scenario. Which factors should be considered? What is the source of the conflict?

List the questions you asked yourself that demonstrate critical thinking. How did you address each question in your thinking process?

Propose how someone else might handle this scenario. How might someone with a different perspective come to a decision about this scenario? How might you collaborate with them to reach a mutual decision? Describe your thinking process.