Distinguish the relationships between purpose, desired results, measures of results, interventions, and improvement goals; and

ESTABLISHING SYSTEM DIRECTION

Learning Objectives

After completing this chapter, you should be able to

Link the role of mission, vision, and context to organizational results;

Appreciate how the purpose principle can aid managers in problem solving;

Distinguish the relationships between purpose, desired results, measures of results, interventions, and improvement goals; and

Compare the concepts of mental model and context as they are used in organizations.