Identify the influence of mental models on managerial behaviors, decisions, and effectiveness

UNDERSTANDING SYSTEM BEHAVIOR

Learning Objectives

After completing this chapter, you should be able to

Explain systemic structure from the perspective of the iceberg metaphor;

Describe how an understanding of systemic structure guides managerial questions about performance problems;

Identify the influence of mental models on managerial behaviors, decisions, and effectiveness; and

Apply learning strategies to better understand how systemic structures affect performance.