Discuss what you have learned about high performance and balanced scorecards/competing forces.

WK 10 Results Management

Assessing Outcomes:

Q1 – Discuss what you have learned about high performance and balanced scorecards/competing forces. Are measures missing? What measures are superior? What is your root cause analysis of what makes an organization high performing?

Defining Quality:

Q2 – Define what quality healthcare means from the perspective of one or more of these groups:

Providers
Patients & Family
Payers
Public Health
Political Players
Policy/Advocacy