MAYO MODEL OF PATIENT CARE
The fundamental elements of the Mayo Model of Care include:-
A team approach that relies on a variety of medical specialists working together to provide the highest-quality care.
An unhurried examination of each and every patient with time to listen to the patient .
Physicians taking personal responsibility for directing patient care in partnership with the patient’s local physician.
The highest-quality care delivered with compassion and trust.
Respect for the patient, family and the patient’s local physician.
Comprehensive evaluation with timely, efficient assessment and treatment.
Availability of the most advanced, innovative diagnostic and therapeutic technologies and techniques.
Significant Achievements The Mayo Clinic name is so widely recognized that it may be the only true national brand name in American medicine. Rather than the result of a carefully crafted advertising campaign, its’ reputation has been built by word-of-mouth on more than a century of quality patient care. It is the quality of care that Mayo Clinic patients appreciate and that makes the organization stand out from the many healthcare centers that also provide excellent care. Ever since its creation, the focus of Mayo Clinic has been on delivering the highest level of care to all patients. In achieving this dream, Mayo has steadily focused on teams rather than individual contributors. The Mayo Model of Care provides the framework in which all employees perform their responsibilities.
Mayo has accumulated many achievements over its history. Indeed, a major component of its strategies has been the workforce management. The HR function of Mayo has been a leader in helping to deliver the Mayo Model of Care. Given the trends facing the healthcare industry and the need to create and maintain high performance organizations such as Mayo, the role of the workforce and HR becomes even more critical. The human factor is central to healthcare, yet its proper management has remained beyond the reach of healthcare organizations (Khatri, Wells, McKune, & Brewer, 2006).A central tenet of high performance organizations is the measurement of the impact of HR practices and policies on organizational performance (Godard, 2004). A major problem in the healthcare
Questions:
What does Mayo need to do from a human resource (HR) perspective to maintain this standard of excellence?
Identify the strategies used by Mayo to achieve excellence in employees and patient satisfaction?
Describe how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees?
What roles strategic HRM could play to enable the organization to achieve its strategic business objectives?