Discuss the importance of communication skills when caring for service users who are in distress or who have severe barriers to communication due to ill health as a result of physical/mental health conditions or bereavement.

Explore and understand the various factors (employment and work based), which contribute to the role development of an Assistant Practitioner in different work settings and to understand their responsibilities to help facilitate safe and holistic care to user groups under the direction and supervision of healthcare professionals. 5
To develop knowledge and skills to fulfil their role as a facilitator and mentor to help develop junior staff. 5
1.3 Learning outcomes to be assessed 7
· Explore the various factors that can influence and contribute to the development of the Assistant Practitioner role in different work settings. 7
· Discuss the importance of communication skills when caring for service users who are in distress or who have severe barriers to communication due to ill health as a result of physical/mental health conditions or bereavement. 7
· Examine and analyse the contribution of the Assistant Practitioner in the development the knowledge and skills of other staff and service users within their work area. 7
· Reflect upon and apply relevant knowledge and work based and personal skills to analyse their own performance as an Assistant Practitioner in their specific work settings. 7
1.4 Indicative Contact Hours 7
2 Assessment and feedback 8
2.1 Summative assessment grid 8
2.2 Assessment brief including criteria mapped to learning outcomes 8
· Explore the various factors that can influence and contribute to the development of the Assistant Practitioner role in different work settings. 8
· Discuss the importance of communication skills when caring for service users who are in distress or who have severe barriers to communication due to ill health as a result of physical/mental health conditions or bereavement. 8
· Examine and analyse the contribution of the Assistant Practitioner in the development the knowledge and skills of other staff and service users within their work area. 8
· Reflect upon and apply relevant knowledge and work based and personal skills to analyse their own performance as an Assistant Practitioner in their specific work settings. 8
2.3 Learning materials 9
3 Things you need to know 10
3.1 Engagement 10
3.2 Need help, just ask 10
3.3 Getting support for your studies 11
3.4 Student support 11
3.5 Module evaluation – have your say! 11