Read this article on managing difficult people. It identifies three types of difficult employees: the aggressor, the victim, and the rescuer. Now select one of the five workplace scenarios in this link and act as a consultant on the case. Determine what type of difficult employee you have for your case; then decide if this scenario meets the definition of interpersonal conflict. Next, create a way to address the problem based on the guidelines for effective communication in conflict situations (focusing on the overall communication system, time conflict effectively, aim for win–win conflict, etc.).
