Describe what is unique about SIA’s five elements of its successful HR practices.
-Evaluate the effectiveness of each element’s contribution toward SIA’s leadership in service excellence and cost effectiveness.
-Despite evidence that such practices help service firms achieve higher company performance, many organizations have not managed to execute them as effectively. -Why do you think that is the case?
-Some of SIA’s HR practices would be illegal in the U.S. Is this fair competition, or are those HR practices encouraging a “race to the bottom” in terms of employee rights?
