Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).

The Value Chain Concept”

Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).

Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.