Clearly identify each case and provide an explanation of how you would respond or react in each case using communication techniques used to manage conflict.

Read the Ethics and the Administrative Professional. What Would You Do? Links to an external site.Write a paper with your responses to the five cases presented at the end of the article.

Clearly identify each case and provide an explanation of how you would respond or react in each case using communication techniques used to manage conflict.

Your responses should be thorough and complete with details explaining your response and using knowledge from this class and two outside resources.

You may also indicate if additional information is needed and if so, what would you like to know.