Consider how you might accurately reflect what the service user is saying each statement to be helpful.

SIMPLE AND COMPLEX REFLECTIVE LISTENING STATEMENTS

Read the article, “The Helpful Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.”

Consider the relationship between accurate empathy and reflective listening. Also, pay particular attention to how responses to the Helpful Responses Questionnaire are rated.

Review the remaining Learning Resources on reflective listening. Think about the differences between simple and complex reflections.

Read the statements in Table 1 of the article, “The Helpful

Responses Questionnaire: A Procedure for Measuring Therapeutic Empathy.” Consider how you might accurately reflect what the service user is saying each statement to be helpful.

Read the statements in the Reflection Worksheet. Think about how you would use simple and complex reflections to respond to each statement.