Objective of this Assignment:
To demonstrate on-line research, written communication and decision-making skills related to customer relationship management.
Pre-Assignment Instructions:
To prepare you for this assignment,
read module 5 content and follow the embedded
learning activities.
Go to each of the following websites and surf each one and view some of the demos offered within them.
https://www.netsuite.com/portal/home.shtml
https://www.zendesk.com/
https://freeagentcrm.com/
https://www.hubspot.com/
Assignment Tasks:
Develop a minimum of 6/maximum 10 slide PPT presentation that outlines a few pros and cons of each of the four service providers of customer relationship management software, that you looked at.
Search the internet to find out what actual users are saying about each of them (critical and informal reviews).
As a mid-sized e-business selling sports memorabilia, which of these providers would you choose as your CRM system and why?