Tag Archives: Ballpoint pens

What are some of the barriers to a successful quality implementation effort?

Discussion Questions How can quality be measured for the following? Phone service Automobile repair Ballpoint pens What are the differences between quality of design and quality of conformance? Product A has an MTBF of 30 hours and an MTTR of 5 hours. Product B has an MTBF of 40 hours and an MTTR of 2 […]