What attributes are required of a service guarantee to make it effective?

Classify the following services by their degree of customer contact (high, medium, or low). Also, determine how much uncertainty the customer introduces into the service delivery system by the ability to make customized service demands (high, medium, or low). Check clearing in a bank Bank teller Bank loan officer Locate each of the following services […]

While attempting to rob a federally insured bank, Jerry is interrupted by the arrival of the police. To escape, he forces the bank teller to accompany him into the bank parking lot. When he arrives in the parking lot, he frees the bank teller. Has he committed the crime of kidnapping? Explain your response.

Topic: While attempting to rob a federally insured bank, Jerry is interrupted by the arrival of the police. To escape, he forces the bank teller to accompany him into the bank parking lot. When he arrives in the parking lot, he frees the bank teller. Has he committed the crime of kidnapping? Explain your response.