Applying Quality Management in Health Instructions: Read the following article: Berwick, D. 2003. “Improvement, Trust, and the Healthcare Workforce.” Quality & Safety in Health Care 12 (supplement 1): i2–i6. www.ncbi.nlm.nih.gov/pmc/articles/PMC176576/pdf/v012p000i2.pdf. In this article, Dr. Berwick describes several historical and present-day “below the waterline” factors that inhibit healthcare quality improvement. For example, he observes that improvement […]
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