Tag Archives: empathy-based interview

Develop an empathy-based interview protocol to capture the experience and needs of a potential customer. If you were interviewing a potential customer what questions would you ask and why? Make sure to develop an introductory script and a set of five questions that would help you design an empathy map.

This week, you are to develop an empathy-based interview protocol to capture the experience and needs of a potential customer. If you were interviewing a potential customer what questions would you ask and why? Make sure to develop an introductory script and a set of five questions that would help you design an empathy map. […]