In your own words, summarize the article. ( 150 – 200 words ) To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? ( 150 – 200 words ) Discuss the tools needed to operate […]
Tag Archives: Gerber
How do the various definitions of quality discussed in Chapter 1 relate to the quality practices at Gerber?
Quality in Practice: Building Trust Through Quality at Gerber The Gerber baby picture — which accompanies everything from strained carrots and banana cookies to teething rings and diapers — has developed into one of the most recognizable brand images in the world. According to Gerber, the company received the highest customer loyalty rating out of […]
