Tag Archives: Gina Blair

Explain how the firm should deal with the complaint from the clients in order to demonstrate best practice in relation to complaints handling.

Client Care Skill Question 1 Gina Blair feared that a conflict of interests might arise between her clients in relation to Marco’s storage rights and their business start–up. For the purposes of this question, assume that Gina has now seen the clients and that there is indeed a conflict between them in relation to the […]