Reflect on your own experiences in retail and tell about where you may have observed either a retailer who appears to operate in a way that demonstrates a discernable customer strategy, or one where no such linkage between a customer strategy and its operations appears to exist.

After looking at these two videos, take the time to reflect on your own experiences in retail and tell about where you may have observed either a retailer who appears to operate in a way that demonstrates a discernable customer strategy, or one where no such linkage between a customer strategy and its operations appears […]