Read the case, “Ellison v. Brady” on page 467-469 and discuss the following questions: Do you agree with the court’s use of the “reasonable victim” standard? Explain. Do you think the standard creates problems for management? If so, what are they? If not, why not? Do you think Ellison was being overly sensitive? What would […]
Tag Archives: Sensitive
How do you use communication skills to manage complex, sensitive, abusive-challenging situations-behaviours?
How do you use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours? GUIDANCE There are a range of factors that affect our communication skills. For example, tone of voice, body language, how you us…
