How will you define success-What indicators will tell you if you are successful?

Your final project is a Design Thinking project. If you are working in a group, everyone needs to submit a file, even if it is the same one. For this assignment, you are starting the planning process for the final project. Start by watching this video: Next, read this introduction to Design Thinking (Links to […]

Describe what benefits a service can bring to its users Identify a set of guiding principles to inspire the design of a specific service experience.

The project involves using Service Design Tools (SDT) to improve an existing service experience (your choice of a business) by going through the following steps and using the listed tools (for more information, please watch SDT tutorials on how to improve an existing service experience at https Describe how the user interacts with the service, […]