What are the key issues/problems in this case? What are the underlying issues (these underlying issues are the HR principles that apply to this situation).

Verizon Communications, Inc Case Study Read the case attached, Verizon Communications, Inc: Implementing a Human Resources Balanced Scorecard. Analyze the case with a focus on the following parts: Situation Identification: What are the key issues/problems in this case? What are the underlying issues (these underlying issues are the HR principles that apply to this situation). […]